Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled within 2 hours of placing the order, provided preparation has not started.
To request a cancellation, please contact us immediately via phone, WhatsApp, or email.
Once the order is cancelled successfully, the refund will be processed to your original payment method.

Refunds are issued on a case-by-case basis after reviewing the concern.
If there is an issue with your order (quality, damage, or incorrect item), please contact us within 24 hours of delivery with clear photos and details.
Once approved, the refund will be processed to your original payment method.

Approved refunds will be processed within 3–5 business days.
The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Due to the perishable nature of our products, refunds may not be applicable in the following cases:

We value your feedback and strive to provide the best experience. If you face any issues:

Contact us via WhatsApp, phone, or email
In case of payment failures or technical issues, we may assist you with a manual payment link to complete your order

If your payment is deducted but the order is not confirmed, please do not worry.
Such cases are usually resolved automatically, and refunds are issued within 5 business days.
If the issue persists, contact our support team for assistance.

For cancellations, refunds, or any concerns, please reach out to us:

Cake Palace Cafe
Al Rawdha 2, Elegant Residence
Dubai, United Arab Emirates

📞 +971 65207490
📧 info@cakepalace.ae